Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
What is the application fee and is it refundable?
Application fees are $40 per person 18 and older occupying the apartment. All application fees are nonrefundable.
How do I apply?
Applications can be picked up in our leasing office during business hours or you can contact us directly and we will send one to you.
Which utilities do I pay?
Our property is all electric and our residents are responsible for the electricity only. We cover the trash and the water service.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. Our standard deposit is $200 and can increase to a full month rent based on credit/landlord/income history.
When is my rent payment due?
Rent is always due on or before the first of the month. We offer our residents a grace period of 4 additional days. Late fees begin on the 6th.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $25 late fee is assessed on the 6th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by cashiers check, personal check or by setting up an online account to use a bank account for no additional fees. We offer debit/credit card processing with a small additional fee.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. The fee for 1 pet is $200(non-refundable). The fee for 2 pets is $300(non-refundable). Monthly pet rent is $25 for 1 pet and $40 for 2 pets. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 30-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount.
How can I refer a friend?
If you love Mt Carmel Village Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services. If it is a maintenance emergency that requires immediate attention, please call (844)723-8428.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 30-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Cox Communications is our preferred provider for cable/internet services. Contact the Leasing Office to get our representative’s phone number.
Can I grill on property?
Grilling is not allowed at any time on any balconies.
I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. If it is after business hours you will need to contact a locksmith company.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.